Tailored Support Program for Server and Storage OEMs Focus on Your Core, Let Dataknox Handle the Rest
At Dataknox Solutions, we understand that your strength lies in designing and building reliable server and storage platforms. Focus on what you do best, and partner with us for the journey beyond.
Understanding OEM Challenges
In-Depth System Integration: Our onboarding process at Dataknox Solutions is meticulously designed to align with your systems. We dive deep into the mechanics of your machines, ensuring that our support is synchronized with your operational dynamics.
Specialized Training and Log Analysis: Recognizing that your logs and system behaviors are distinct, our team at Dataknox Solutions undergoes rigorous training tailored to your environment, enabling us to decode complex issues and deliver precise solutions.
Technician Allocation Based on Field Realities: At Dataknox Solutions, we strategically deploy technicians based on the specific challenges encountered in the field, ensuring adept and effective support across various service levels.
Global Reach, Local Impact
Worldwide Network, Immediate Response: With Dataknox Solutions' presence across the US, Europe, Asia, and Africa, we ensure that no matter where your customers are, our support is just a call away.
Resource Deployment Tailored to Your Needs: Our resource management at Dataknox Solutions is dynamic, catering to the specific requirements of each region and situation, ensuring precision and efficiency.
Base Camp Portal: Streamlining Support
Customizable User Experience: Our Base Camp portal offers a seamless login experience, adaptable to your branding, providing a direct line for end-users to submit tickets.
Enhancing Sales and Support Lifecycle: Our approach is designed to bolster your gear sales throughout their lifecycle, providing a support model that complements your engineering efforts.
Shipping Solutions
Rapid Parts Replacement: In the event of hardware issues, our efficient parts replacement strategy ensures that the right parts are delivered swiftly to the site. This rapid response minimizes any potential downtime that could impact your operations.
Extensive Parts Inventory: Dataknox Solutions maintains an extensive inventory of parts, which are readily available for immediate dispatch. This extensive stock includes a wide range of components, ensuring compatibility and quick replacement for various models and configurations.
Expert Installation and Testing: When a part needs replacement, our skilled technicians not only install the new component but also perform thorough testing to confirm that the unit is functioning correctly. This process ensures that the replacement is successful and the unit is back to its optimal performance.
On-Site Deployment and Turn Up
Expert Installation Services: Our team of experts is equipped to handle on-site installations of your server and storage hardware. We ensure that each product is set up correctly and integrated seamlessly into the client's existing infrastructure.
Efficient Deployment Process: We focus on minimizing downtime during installation, ensuring a quick and efficient deployment process. Our goal is to get your products operational as swiftly as possible, without compromising on quality or attention to detail.
Post-Installation Testing: After installation, our team conducts thorough testing and verification to ensure that everything is functioning as intended, providing peace of mind and a guarantee of quality.
24x7 Ongoing Support
Round-the-Clock Availability: Dataknox Solutions offers continuous, 24x7 support for your server and storage products. Our remote and onsite field engineering teams are always available to address and resolve any issues that may arise, ensuring uninterrupted operation.
Rapid Response Times: We pride ourselves on our rapid response times. When an issue is reported, our team acts quickly to diagnose and resolve it, minimizing any potential downtime or disruption.
Expert Technical Assistance: Our support team comprises highly skilled engineers and technicians who bring a wealth of expertise in server and storage systems. This expertise ensures that even complex technical issues are resolved efficiently.
Trusted by Industry Leaders
Mission-Critical Support: At Dataknox Solutions, we are 100% focused on providing mission-critical support for data center hardware, including servers, storage, and networking.
SLA-based Services: Our services are governed by stringent Service Level Agreements, ensuring reliability and trust.
Basecamp™ Integration: Our secure ticketing and inventory management system, Basecamp™, is integrated with major platforms like Jira, Zendesk, ServiceNow, Salesforce for seamless operations.
Why Dataknox Solutions?
Beyond Standard Support: Our approach extends far beyond the scope of traditional support. We delve deep into understanding your build process, product intricacies, and operational challenges. This in-depth knowledge enables us to offer solutions that are not just reactive but proactive, enhancing your product lifecycle from conception to deployment.
Integrated Support Solutions: We believe in integrating our services seamlessly into your operations. This means adapting our strategies and solutions to align perfectly with your business model, ensuring that our support feels like an extension of your own team.
Continual Improvement and Adaptation: Our commitment to your business is ongoing. We continually adapt and refine our approach based on feedback, industry trends, and technological advancements. This ensures that the support you receive is always at the forefront of industry best practices.
24/7 Support for Unmatched Reliability: In today's fast-paced business environment, round-the-clock support isn't just a luxury; it's a necessity. Our 24/7 support ensures that your operations are always running smoothly, and any issues are addressed immediately, regardless of the time of day.
